Ultimate PRO

1. General and Operational Questions

• Q: How does e-cloakroom shorten cloakroom lines?
• A: Digital registration and instant jacket position retrieval eliminate tedious searching based on paper tickets. The operator sees exactly where the item is located, speeding up retrieval by up to 50%.
• Q: What happens if a customer loses their card with the code?
• A: The customer must wait until the end of the shift or make arrangements with the operator to retrieve their jacket based on a description of the jacket and personal belongings in the pockets. However, if the customer leaves the venue and does not retrieve their jacket, the operator can display the jacket's position even for subsequent shifts.
• Q: Is the system suitable for one-off events or festivals?
• A: Yes, the system is designed to be mobile. All you need is a terminal and a set of durable cards. Installation and operator training take just minutes.

2. Technical and Security Questions

• Q: Does the terminal need a constant internet connection?
• A: The system itself does not require an internet connection to function, but we highly recommend it. The system must be online for data synchronization, cashless payments, and online sales overviews, but it is prepared for short-term outages so that cloakroom operations are not interrupted.
• Q: How are transaction and customer data protected?
• A: All data is encrypted, and the system is fully compliant with GDPR. If you do not use name registration, transactions are anonymous and serve only to identify the item.
• Q: Can I connect the system to my existing cash register?
• A: Our system offers an API interface for integration with common restaurant and event systems, allowing you to unify payments.

3. Finance and Purchase

• Q: What is the lifespan of the identification cards?
• A: The cards are made of highly durable laminated PVC/plastic, are washable, and designed for thousands of uses. This is a one-time investment, unlike the constant purchase of paper pads.
• Q: Does the system support card payments directly at the cloakroom?
• A: Yes, the e-cloakroom terminal can be equipped with an integrated payment module, allowing the customer to pay for the cloakroom conveniently with their mobile phone or watch (via the green icon on the display, with one press).
• Q: How long until I see a return on my investment in the system?
• A: Most of our customers achieve ROI within one season thanks to savings on staffing (handling more people) and eliminating losses/reimbursements for lost items.